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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lianet Palacio C.

Lianet Palacio C.

June 25, 2025

5  out of  5
rating by Lianet Palacio C.
"Every experience with Marcus Acosta’s State Farm office keeps getting better. Thank you to Martha Koons-Ortiz today for your kindness and the efficient handling of our request. Carlos and Lianet"
We responded:
"Thank you so much for the wonderful review and kind words about Martha and our agency. With such amazing customers like you all it makes our job so much enjoyable!!!! Thank you again!!!"
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Carlos Castillo

June 11, 2025

5  out of  5
rating by Carlos Castillo
"Cristal ayudó mucho muchas gracias"
We responded:
"Gracias a usted Carlos! Estamos muy agradecidos por su negocio!!"
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Marilyn Rivera

June 9, 2025

5  out of  5
rating by Marilyn Rivera
"Spoke to Martha about adding daughter and vehicle she was very professional and asked questions in order to give me the very best price . Highly recommend this insurance company !"
We responded:
"Thank you so much Marilyn for the awesome review! I am so glad to hear that Martha was able to help you and your daughter with customized options to fit your needs."
Profile photo of Guillermina Alvarado

Guillermina Alvarado

June 6, 2025

5  out of  5
rating by Guillermina Alvarado
"Muy amable cristal"
We responded:
"MUCHAS GRACIAS GUILLERMINA!!! ESTAMOS AQUI PARA SERVIRLE"
Profile photo of Giselle Rivera

Giselle Rivera

May 22, 2025

5  out of  5
rating by Giselle Rivera
"I've had this insurance for years now and they are amazing. The attention and help you receive from a crash claim to a simple change in the account is exactly as helpful. Alice Gonzales has been a tremendous help and patient lately with all the changes I'm having with the account."
We responded:
"Thank you so much Giselle for taking the time to acknowledge Alice and her wonderful customer service!!! We appreciate you and your business!!"
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catalina cibrian

May 15, 2025

5  out of  5
rating by catalina cibrian
"Llegue con la Srta Martha Que me atendió de lo mas lindo con una actitud muy especial le agradezco grandemente por su atención y por su ayuda mi más grande agradecimiento Srta Martha"
We responded:
"Muchísimas gracias por la felicitación!! Martha siempre trata de hacer lo mejor que pueda para nuestros clientes. "
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Erika Garcia

May 14, 2025

5  out of  5
rating by Erika Garcia
"Es increíble como un buen agente de seguros te da la tranquilidad y la seguridad que todo está bajo control! Yo tengo protegido no solo mi carro sino mi casa y pertenencias en 1 misma póliza ! La excelencia del servicio en esta agencia es A-plus! Gracias Martha y Loana por su increíble servicio al cliente!! 100% recomendable!! 🙏🏻"
We responded:
"Muchisimas gracias Erika!! Martha y Lawana siempre tratan de ser todo posible para ayudar a nuestros clientes!!!"
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Eloisa Rodriguez

May 2, 2025

5  out of  5
rating by Eloisa Rodriguez
"Crystal answered all my questions and was such a pleasure to talk to!"
We responded:
"Thank you so much Eloisa! Crystal truly has the best customer service and always goes above and beyond for our customers!!!"
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Ronald Toler

April 28, 2025

5  out of  5
rating by Ronald Toler
"Martha was helpful and knowledgeable A+"
We responded:
"Thank you so much Mr. Toler!!! We appreciate your business and are glad that Martha was able to take care of your needs today sir!"
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bridget bishop

April 28, 2025

5  out of  5
rating by bridget bishop
"Martha was a great help to me today! Answered all my questions."
We responded:
"That is so awesome Bridget! We appreciate your business and are extremely thankful! Martha is knowledgeable in all aspects of our business and is always happy to help!"
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Richard Gill

April 28, 2025

5  out of  5
rating by Richard Gill
"Crystal is extremely kind and helpful"
We responded:
"Thank you so much Mr. Gill! Crystal truly is remarkable and always tries to assist our clients with all of their insurance and financial service's needs. So glad she helped take care of you today!"
Profile photo of Sarah Lopez

Sarah Lopez

April 23, 2025

5  out of  5
rating by Sarah Lopez
"I never had an agent for auto or homeowners insurance. Man I have been missing out all these years! Lawana Vasques at Marcus Acosta State Farm Insurance is knowledgeable, patient and has excellent customer service skills! I’m so happy to join the State Farm family!!"
We responded:
"We are so glad you reached out for a quote and very happy that we assisted you in protecting what matters most!!! Lawana truly is one of our best agents and always goes above and beyond to help others!!!! Thank you again Sarah!!"
Profile photo of Ra C

Ra C

April 10, 2025

5  out of  5
rating by Ra C
"Martha fue muy amable y respondió todas mis preguntas."
We responded:
"Muchísimas gracias por sus palabras!! Estamos muy agradecidos por su negocio y me da gusto que Martha le pudo ayudar con sus pólizas!!"
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Rogelio Perales

April 9, 2025

5  out of  5
rating by Rogelio Perales
"I love cristal nice wonen good work"
We responded:
"Thank you Rogelio for your kind words! Crystal definitely goes above and beyond when it comes to helping our clients!!"
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R AND A Transport

April 9, 2025

5  out of  5
rating by R AND A Transport
"The whole staff is great and very helpful!!"
We responded:
"Thank you so much!! Excellent customer service and support for our clients is of utmost importance!!!"
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Alma garza

April 8, 2025

5  out of  5
rating by Alma garza
"Martha provides excellent service! She is very kind and helpful."
We responded:
"Thank you so much Alma!!! Martha always works hard to provide the best service to our customers!!!"
Profile photo of Llexovel Alcala

Llexovel Alcala

April 8, 2025

5  out of  5
rating by Llexovel Alcala
"Martha y Cristal son muy amables atendiendieron mis dudas rapido....regresare pronto"
We responded:
"Muchísimas gracias por tu mensaje! Martha y Crystal siempre tratan de ayudar nuestros clientes con sus necesidades!!!"
Profile photo of Esmeralda Ochoa

Esmeralda Ochoa

April 3, 2025

5  out of  5
rating by Esmeralda Ochoa
"Great service and prices are great Martha Ortiz gets you a good deal and is very helpful."
We responded:
"Thank you so much Esmeralda for your positive review of Martha and our agency!!! We appreciate you and your business and look forward to taking care of all your insurance needs."
Profile photo of Roger Knight

Roger Knight

April 3, 2025

5  out of  5
rating by Roger Knight
"Great customer service! We are really happy to do business with Marcus Acosta State Farm Insurance Agency on Strawberry Road in Pasadena, Texas on with our commercial vehicle policy for our business in Deer Park, TX."
We responded:
"Thank you so much Roger for the amazing review!! We appreciate you and value your business and feedback sir!!!"
Profile photo of Alberto Vargas

Alberto Vargas

April 1, 2025

5  out of  5
rating by Alberto Vargas
"Martha"
We responded:
"Thank you for the amazing review Alberto!!!"
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szoppe92

April 1, 2025

5  out of  5
rating by szoppe92
"Prompt and friendly service"
We responded:
"Thank you so much Ms. Zoppe!! We appreciate your business and are so happy to hear our staff is still giving you the best service after all these years!!!!"
Profile photo of Veronica Cisneros

Veronica Cisneros

March 25, 2025

5  out of  5
rating by Veronica Cisneros
"Crystal has been such a big help and so polite everytime I call with questions, her customer service is definitely a 10/10 😊"
We responded:
"Thank you so much Veronica!! She truly tries to always help out customers with all their needs and we are blessed to have her!!!"
Profile photo of Aliza Cevallos

Aliza Cevallos

March 18, 2025

5  out of  5
rating by Aliza Cevallos
"State Farm is a great choice to pick. I was helped by Crystal Gonzales at the Marcus Acosta, Agent on 2750 Strawberry. Rd Pasadena, Ix 77502 She is a big help, very patient and handled any questions I had. If your thinking of going with State Farm I recommend it."
We responded:
"Thank you so much Aliza!!! Crystal is one of the most patient at listening and assisting clients with their needs!!!"
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Carla Melendez

March 14, 2025

5  out of  5
rating by Carla Melendez
"Crystal y la señora Elsa son muy amables"
We responded:
"Muchisimas gracias Carla! Ellas dos siempre tratan de ayudar a nuestros clientes en todo lo que se puede!"
Profile photo of Enmanuel Castells

Enmanuel Castells

March 3, 2025

5  out of  5
rating by Enmanuel Castells
"Been working with the office of Marcus Acosta for years of State Farm and there customer services is great, Alice Gonazales help me get some information about making some changes in my coverage and she was very helpful to answer all my questions and make the right decision, I highly recommend her for a great and fast work."
We responded:
"Thank you for this wonderful review Emmanuel!!! Alice is dedicated to serving our clients' needs and always doing her best to recommend the best coverage to fit your individual needs."